Shipping Information
UNITED STATES SHIPPING:
Most orders will be shipped within 5 business days of purchase via USPS Ground. Depending on the shipping method you choose, delivery time may vary between 1-5 days. The United States Post Office will be used to ship all orders to Hawaii, Alaska, P.O. Boxes or APO Addresses. A standard flat rate of $5 per order is added at check-out, unless stated otherwise.
INTERNATIONAL SHIPPING INFORMATION:
International orders are accepted from all countries. However, we reserve the right to refuse any order if we suspect fraudulent activity! All International orders will be shipped out via USPS Global Express Mail. International orders are shipped out via the United States Post Office within 3 business days from the time they are placed. International delivery can take from 5 - 10 business days to deliver your order, depending upon the destination country. Orders shipped outside the U.S. may be subject to duties or customs charges. You are responsible for paying any additional charges for your order. We are not responsible for this charge! Next Day Air and 2nd Day Air shipping are NOT available outside of the United States.
*Hawaii, Alaska, APO and International orders shipping may go up in price after the order is placed. We call all customers if the rate goes up before we ship the order.
Retail Returns
All items can be returned within 30 days of purchase for exchange or full refund. Please send the item back, in the same state in which you received it, postage paid to the following address:
Guppi
3417 Pacific Ave
Wildwood, NJ 08260
You may ship the item(s) back in a box or a shipping bag provided by your local post office, reuse some old boxes you may have laying around, or some of our packaging, you may have received is reusable! If the item was shipped in error or was received damaged you may contact us at info@guppistyle.com for a prepaid return shipping label. Original shipping charges will not be refunded unless the item is defective.
HOW TO RETURN A PRODUCT
Our 30 day return policy is great! Just make sure we can resell your return as brand new and we will gladly give you a full refund. During the return process you may request to receive a refund, replacement, or exchange.
HOW TO SEND A RETURN:
Before returning product(s) you may want to contact our customer service to expedite the process at info@guppistyle.com
If you think your product may be defective, you may request a return authorization label or email us some photos of the damaged area to info@guppistyle.com. We will examine the product and give an analysis on what to do next.
HOW WILL I KNOW YOU RECEIVED MY RETURN?
Once we receive your return we will process the return form and apply the necessary actions to provide you what was requested. If you requested a refund, please check your payment method within 7 to 10 business days for the refund.